Frequently asked questions
Sessions Refund Policy
** No refunds – No exceptions
Sessions and Classes
To receive a full credit for a cancellation of a reservation, you must cancel your reservation 12 hours before your class. You are able to cancel your reservation in the following ways:
Log into your account and click in to your schedule, then click cancel next to the class that you wish to cancel. Phone and Email Cancellations must also be received at least 12 hours before the class to avoid cancellation fee.
Early Cancel: You can cancel your reservation by logging into our live online scheduler and canceling your session at least 12 hours prior to your scheduled class time. Your pre-paid session will then remain in your account for the next time you would like to schedule a class.
Late cancel: Classes not cancelled 12 hours before your scheduled class will not receive a refund or credit.
No Show: If you do not show , you will be charged for the session or class. No refund
In an emergency situation ONLY a refund will be issued for a class/session.
Merchandise/Product Refund Policy
** We will issue ONLY store credit
Returns for store credits must meet these requirements: Customer must email firstname.lastname@example.org to advise us of the intent to return an item for exchange or merchandise credit within 5 days of receipt.
Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged; worn, soiled, and clothing tags (if any) must still be intact. The items must be in a condition suitable for resale.
Merchandise must have all tags (if any), including any hand tags attached. Any merchandise marked “Final sale” cannot be returned.
Non-returnable merchandise include: sale products, formal gowns, swimwear, lingerie, leggings and bodysuits.
We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
Customer is responsible for shipping fees to send the order back to The GetNICCE Body Shop online. Shipping fees are not refundable.
For BeachBody Products click here for refund return policy